Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and RustyRAG, Corp., a Delaware corporation with offices at 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States ("RustyRAG", "we", "us"). By accessing or using the Service you agree to these Terms. If you are agreeing on behalf of a company or other entity, you represent that you have the authority to bind that entity, and "you" means that entity.

1. Definitions

• Service means the RustyRAG application, application programming interface (API), Software Development Kits (SDKs), dashboards, websites at rustyrag.ai, and any related software or documentation we provide.
• Customer Content means any documents, files, queries, metadata, or other data you upload, transmit, or otherwise provide to the Service.
• Output means the responses, citations, and other content generated by the Service in reply to your queries.
• Account means the workspace, API keys, and credentials we issue to you.
• Subscription means a paid plan you purchase from us as described in your order form.

2. Eligibility and Accounts

You must be at least 18 years old to use the Service. The Service is intended for business use. You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your Account and for keeping your API keys secret. Notify us at ignas@rustyrag.ai immediately if you suspect any unauthorized use.

3. The Service

RustyRAG is a retrieval augmented generation platform. You upload documents, we index them, and the API returns cited answers and search results. The Service depends on third-party AI inference providers (for example, Cerebras and Groq). The Service is provided as a hosted SaaS. We may add, modify, or remove features at any time, but we will not make material reductions to a paid plan during your billing period without notice.

4. Acceptable Use

You agree not to:

• Use the Service to violate any law, court order, or third-party right.
• Upload content you do not have the right to use, including content protected by intellectual property rights, trade secrets, or privacy laws.
• Upload content that is harmful, harassing, defamatory, or sexually explicit material involving minors.
• Attempt to reverse engineer, decompile, or extract the underlying source code, model weights, or training data of the Service.
• Use the Service to build a competing retrieval augmented generation product.
• Probe, scan, or test the vulnerability of the Service without our prior written permission, or interfere with normal operation, rate limits, or other users.
• Use the Service for any high-risk activity where failure could reasonably cause death, personal injury, severe property damage, or environmental harm, unless you have a written agreement with us that expressly permits such use.
• Use the Service to make automated decisions that have legal or similarly significant effects on individuals without appropriate human oversight.

We may suspend or terminate access if we reasonably believe you have violated these rules. Where practical, we will give you notice and a chance to cure first.

5. Customer Content

You retain all rights, title, and interest in Customer Content. You grant RustyRAG a limited, worldwide, non-exclusive, royalty-free license to host, copy, index, transmit, display, and process Customer Content solely to provide the Service to you and to comply with law.

You are responsible for the accuracy, legality, and quality of Customer Content. You represent that you have all rights necessary to upload it and to grant the license above.

No training on your data. We do not use Customer Content to train or fine-tune our models or any third-party model. We do not share Customer Content with third parties except subprocessors listed in our Privacy Policy, and only to the extent needed to operate the Service.

No human review without consent. We do not access Customer Content for any reason other than automated processing and the operation of the Service. We will only access Customer Content with your explicit consent (for example, when you ask us to investigate a support ticket), to comply with a valid legal request, or to address a security incident.

6. Output

Subject to your compliance with these Terms, you own the Output generated for you, to the extent we have rights to assign. Output is generated by AI models and may be incorrect, incomplete, or biased. You are responsible for evaluating Output before relying on it, particularly for decisions that affect people, money, or safety.

Different customers may receive similar Output to similar queries. We do not represent that Output is unique to you. We are not responsible for any third-party model behavior outside our control.

7. Subscriptions, Fees, and Taxes

Plan tiers, included usage, and prices are described in your order form. Subscriptions renew automatically each month until you cancel. We charge in advance. Overage above plan limits is metered and billed at the per-unit rate set out in your order form.

Prices exclude taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes other than taxes based on our net income. Where required, we will collect those taxes through Stripe, our payment processor.

Payment terms. All fees are in US dollars unless otherwise stated and are non-refundable except where required by law. Failure to pay may result in suspension or termination. Disputes about charges must be raised within 30 days of the invoice date.

Free plan. The Free plan is offered as is, with no service level commitment. We may rate limit, throttle, or discontinue the Free plan at any time.

8. Term and Termination

These Terms apply from the moment you first use the Service until terminated. You may cancel your Subscription at any time from your Account; cancellation takes effect at the end of the current billing period and you remain responsible for any charges incurred before that date.

We may suspend or terminate access (a) for a material breach you do not cure within 30 days of written notice, (b) immediately for any violation of Section 4 (Acceptable Use), Section 9 (Confidentiality), or for non-payment, or (c) if required by law.

Upon termination, your right to use the Service ends and we will delete Customer Content as described in our Privacy Policy. You may export Customer Content during a 30-day grace period using the API. After that grace period we permanently delete Customer Content from production systems, subject to legally required backup retention.

9. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to employees and contractors who need to know and are bound by similar duties. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without obligation, or is independently developed.

10. Intellectual Property

RustyRAG and its licensors retain all rights in the Service, including the software, models, documentation, designs, trademarks, and any improvements. You receive only the limited rights expressly granted in these Terms. Feedback you provide may be used by us without restriction or compensation, but we will not identify you as the source without your consent.

11. Service Availability and SLA

We target 99.9% monthly uptime for paid plans, measured outside of scheduled maintenance windows and circumstances beyond our reasonable control. Specific service level commitments and credit remedies for the Business plan and Enterprise plans are set out in the order form or service order. The Free plan and Starter plan are provided without an SLA.

12. Security

We use industry standard administrative, physical, and technical safeguards to protect Customer Content, including encryption in transit and at rest, tenant isolation, role-based access controls, and logged administrative access. Our security practices are summarized in our Privacy Policy. No system is perfectly secure; you are also responsible for protecting your API keys and end-user credentials.

13. Third-Party Services and Connectors

The Service depends on third-party AI inference providers, cloud infrastructure, payment processors, and other services ("Subprocessors"). A current list is in our Privacy Policy. Your use of any third-party service through the Service is subject to that service's terms, and we are not responsible for third-party acts or omissions.

Connectors.The Service includes optional connectors to third-party platforms such as Google Workspace (Drive, Gmail) and, in the future, Microsoft 365 and similar systems. When you enable a connector, you authorize RustyRAG to read data from your account on that platform under the scopes you approve on the platform's consent screen. You can revoke that authorization at any time from your account on the third-party platform or by disconnecting the connector inside RustyRAG.

Our use of data received through Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for the full disclosure.

14. Open Source

Portions of RustyRAG are released under the Elastic License 2.0. The license is available at https://github.com/RustyRAG/RustyRAG. Open source components do not affect the rights and obligations under these Terms for the hosted Service.

15. Warranties and Disclaimers

We warrant that the Service will perform materially as described in our then-current documentation. Except for that warranty, the Service and Output are provided as is and as available. We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment, to the maximum extent permitted by law.

You acknowledge that AI Output may be wrong, biased, or fabricated and that you will independently verify Output before relying on it.

16. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, even if the party was advised of the possibility. Each party's total liability under these Terms in any 12-month period is limited to the greater of (a) the fees you paid to us in the 12 months before the event giving rise to liability or (b) one hundred US dollars (US$100). These limits do not apply to (i) your payment obligations, (ii) violations of Section 4, (iii) infringement of the other party's intellectual property, or (iv) indemnification obligations under Section 17.

17. Indemnification

You will defend, indemnify, and hold harmless RustyRAG, its officers, employees, and affiliates from any third-party claim arising out of (a) Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your alleged infringement of a third-party right.

We will defend, indemnify, and hold harmless you from any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes a US patent, copyright, or trademark. This obligation does not apply to claims arising from Customer Content, your modifications to the Service, or use of the Service in combination with anything not provided by us.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or in connection with these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Wilmington, Delaware, in English, before one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes must be brought on an individual basis only. Class actions, class arbitrations, and representative actions are not permitted.

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or Confidential Information.

19. Export and Sanctions

You may not use the Service in violation of US export controls or economic sanctions. You represent that you are not located in a country subject to a US government embargo and that you are not on any US government list of prohibited or restricted parties.

20. Changes to the Terms

We may update these Terms from time to time. If a change is material, we will give you at least 30 days notice by email or in-product notice. Continued use of the Service after the effective date of an update means you accept the updated Terms. If you do not agree, your only remedy is to stop using the Service and cancel your Subscription.

21. General

• Entire agreement. These Terms, our Privacy Policy, and any order form or service order form the entire agreement between you and us regarding the Service.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the rest will remain in full force.
• No waiver. Our failure to enforce a right is not a waiver of that right.
• Force majeure. Neither party is liable for delays or failures caused by circumstances beyond reasonable control.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
• Notices. Legal notices to us must be sent to ignas@rustyrag.ai and to 131 Continental Drive, Suite 305, Newark, Delaware 19713. We will send notices to the email address on your Account.

22. Contact

RustyRAG, Corp.
131 Continental Drive, Suite 305
Newark, Delaware 19713, United States
ignas@rustyrag.ai